Refund Policy

At AEROLITHA, we are committed to delivering premium products and a seamless purchasing experience at aerolitha.quest. This Refund Policy outlines eligibility, timelines, and procedures for returns and refunds.

Eligible Items

Items may be eligible for a refund if they are unused, in their original condition, and returned in original packaging. Proof of purchase is required for all refund requests. Products must not show signs of wear, alteration, or damage caused after delivery.

Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of delivery. Once your return is received and inspected, we will notify you regarding approval. Approved refunds are processed within 7–10 business days to the original payment method.

Return Procedure

To initiate a return:

  • Contact our support team with your order number.
  • Receive return authorization and instructions.
  • Ship the item securely using a trackable method.

Conditions

Refunds are issued only after inspection confirms compliance with eligibility requirements. Shipping costs are non-refundable unless the return is due to an error on our part. AEROLITHA reserves the right to deny refunds that do not meet policy criteria.

Non-Refundable Items

  • Items marked as final sale
  • Customized or personalized products
  • Gift cards and promotional vouchers
  • Products damaged due to misuse

Contact Us

If you have questions regarding this Refund Policy or need assistance with a return, our team is ready to help.

AEROLITHA

Email: [email protected]

Address: 245 Solara Avenue, Suite 410, Phoenix, AZ 85004, United States

Request Support